eng rus arm

User agreement and public offer

CryptoInvest (Edik-Norik LLC)
Last updated: February 19, 2026


1. General Information


1.1. This Agreement constitutes a public offer and defines the terms and conditions for the use of the CryptoInvest online platform.


1.2. The CryptoInvest Service (hereinafter referred to as the “Service”) is an online platform available on the Internet at www.cryptoinvest.am, intended for the submission and processing of requests for the exchange of digital assets.


1.3. The operator of the Service is Edik-Norik LLC (hereinafter referred to as the “Company”), a legal entity incorporated and operating in accordance with the legislation of the Republic of Armenia (Registration No. 282.020.01569, TIN: 00848394, registered office: 19/1, 14th Street, Avan District, Yerevan, Republic of Armenia; business address: 177/7 Marshal Khudyakov Street, Yerevan, Republic of Armenia), which administers and provides technical support for the Service, accepts funds into its settlement accounts, and ensures the execution of exchange transactions.Edik-Norik LLC is included in the list of Crypto-Asset Service Providers maintained by the Central Bank of the Republic of Armenia (Document No. 13.2.4-08/292-26 dated 04 February 2026).


1.4. The Service is not a separate legal entity and operates on behalf of and in the interests of the Company.


1.5. All exchange transactions shall be initiated exclusively through the Service interface. The execution of certain transactions, including the acceptance or disbursement of cash funds, may be carried out at the Company’s office following the submission of the relevant Request through the Service.


2. Legal Status of the Document


2.1. This document (hereinafter referred to as the “Agreement”) constitutes a public offer in accordance with Article 453 of the Civil Code of the Republic of Armenia.


2.2. Registration on the Service website and/or submission of an Exchange Request shall constitute the User’s full and unconditional acceptance of the terms and conditions of this Agreement and shall be deemed the moment of conclusion of a contract between the User and the Company.

3. Subject Matter of the Agreement

3.1. Under this Agreement, the Service provides the User with the opportunity to carry out transactions involving the exchange of crypto-assets and fiat funds, while the Company ensures the execution of the relevant transactions.


Such transactions include:

  • the exchange of fiat funds for crypto-assets (including transactions carried out using bank cards, bank accounts, and other payment systems);
  • the exchange of crypto-assets for fiat funds, followed by the transfer of funds to bank cards, bank accounts, through other payment systems, or the disbursement of cash funds at the Company’s office within the limits established by the legislation of the Republic of Armenia;
  • the exchange of one crypto-asset for another crypto-asset (crypto-to-crypto).


3.2. All current exchange directions, available crypto-assets, currencies, transaction limits, currency reserves, and settlement methods are specified in the Service interface on the official website. The Company reserves the right to modify the list of available exchange directions without prior notice to the User.


3.3. The Company is not a bank, credit institution, or payment institution and does not conduct banking activities. The services provided are limited to crypto-asset exchange transactions in accordance with the legislation of the Republic of Armenia.


3.4. The Company does not hold Users’ funds or crypto-assets on a deposit basis and does not provide investment, brokerage, financial, tax, or legal advice.


3.5. The User independently decides whether to carry out transactions and bears all risks associated with such transactions.

4. User Requirements


4.1. The Services may be used by:

  • individuals who have attained the age of 18 (eighteen) years and possess full legal capacity in accordance with the laws of their country of citizenship and/or residence;
  • legal entities and other organizations possessing legal capacity and operating in accordance with applicable law.


4.2. By creating an account on the Service and/or submitting a Request, the User represents and warrants that:

  • the User has attained the required age and possesses the legal capacity necessary to enter into this Agreement;
  • the User is either an individual or a duly incorporated and registered legal entity;
  • the User is not subject to any international sanctions, restrictions, or prohibitions, including sanctions lists applicable in the Republic of Armenia;
  • the User’s use of the Service does not violate the laws of the User’s country of citizenship, residence, or registration;
  • the User has not previously been prohibited from or restricted in using the Service;
  • the User does not maintain any other active accounts on the Service (the creation of multiple accounts is prohibited).


4.3. If the User acts on behalf of a legal entity, the User represents and warrants that they possess all necessary rights and authority to enter into this Agreement, are duly authorized to act on behalf of the relevant legal entity, and undertake obligations on behalf of such legal entity.


4.4. The Company reserves the right to request documents confirming the User’s identity or the authority of a representative of a legal entity, including, but not limited to:

  • constituent documents;
  • an extract from the state register;
  • a power of attorney;
  • identification documents of the director or representative;
  • documents confirming the source of funds.


4.5. In the event that the information provided is found to be inaccurate or the above representations and warranties are breached, the Company shall have the right to:

  • suspend the provision of services;
  • refuse to execute transactions;
  • block the User’s account;
  • terminate this Agreement unilaterally;
  • apply any other measures provided for under this Agreement and the AML/KYC Policy.

5. Legal Restrictions and Compliance Requirements


5.1. In accordance with Article 6.1 of the Law of the Republic of Armenia “On Non-Cash Transactions” dated 18 January 2022, transactions involving the exchange of crypto-assets for cash funds, including the deposit of cash funds for the acquisition of crypto-assets and the receipt of cash funds upon the sale of crypto-assets, are permitted only if all of the following conditions are simultaneously met:

  • the amount of a single transaction does not exceed AMD 300,000 (three hundred thousand Armenian drams);
  • the transaction is arranged through the Company, which is included in the List of Crypto-Asset Service Providers maintained by the Central Bank of the Republic of Armenia, and may be executed exclusively at the Company’s office;
  • the Service acts as a tool of the Company for the purpose of identification and verification of the User through the website and/or during the deposit and/or disbursement of cash funds at the Company’s office in accordance with the procedure established by the legislation of the Republic of Armenia.


5.2. In compliance with legislative requirements, the Service shall ensure the identification and verification of the User prior to carrying out any transaction, including registration, submission of a Request, and confirmation of transactions through the office when cash is involved.


5.3. For the purpose of complying with applicable legislation and regulations of the competent authorities, the Service may request from the User accurate and valid documents and information, including, but not limited to:

  • first name, surname, and citizenship;
  • registered address (if any);
  • date of birth;
  • details of the identity document (series, number, and date of issue);
  • information regarding the source of funds;
  • documents confirming ownership of a bank card or crypto-wallet.


5.4. The Service shall record and maintain records of the material terms of each transaction concluded with the User or on the User’s behalf, in the manner and for the periods prescribed by the legislation of the Republic of Armenia.


5.5. If the User fails to provide the required information or if inaccurate information is identified, the Service have the right to refuse to conduct the transaction or suspend its execution.


6. Exchange Procedure


6.1. Request Submission


6.1.1. The User submits a request via the CryptoInvest online platform (website: www.cryptoinvest.am).


6.1.2. For cash operations, the User may deposit cash at the Company’s office for the purchase of crypto-assets or receive cash upon the sale of crypto-assets after submitting a Request and completing the verification procedure via the Service. All cash transactions are recorded in the Service.


6.2. Rate Fixation and Funds Transfer

6.2.1. The exchange rate is fixed at the moment the User submits a request on the Service website.

6.2.2. The User is granted no more than 15 (fifteen) minutes from the moment the request is created to send funds to the Company’s specified payment details. For cryptocurrency transactions, the transaction must be initiated and visible on the network (broadcasted).

6.2.3. If the User fails to send the funds within the specified time, the request shall automatically expire and be cancelled.


6.3. Processing of Received Funds


6.3.1. If, at the time the funds are actually received by the Company, the market rate of the relevant asset has changed by more than 2% compared to the rate at the time of request creation, or the amount received does not correspond to the amount specified in the Request, the Service reserves the right to:

  • recalculate the amount to be paid based on the current rate or the actual received amount;
  • offer the User cancellation of the transaction with a refund, minus any actual fees and expenses incurred by the Company.


6.3.2. If the difference between the amount specified in the Request and the actual received amount exceeds 10% (ten percent), the Service have the right to cancel the request and return the received funds to the User’s payment details. All fees associated with the refund shall be borne by the User.

6.3.3. If the amount actually received by the Company is below the minimum threshold established for the selected exchange direction, the request shall be deemed invalid and cannot be processed. Such funds may be retained to cover the Company’s commissions and operational expenses.

6.4. Execution of the Request

6.4.1. Final execution of the request shall take place after confirmation of receipt of funds by the Company.

6.4.2. The maximum processing time after receipt of funds is 24 (twenty-four) hours, except in cases beyond the control of the Service or the Company, including but not limited to technical failures of payment systems, blockchain network delays, banking restrictions, or force majeure events.


6.5. Features of Cryptocurrency Transactions

6.5.1. Cryptocurrency transactions are irreversible once confirmed on the blockchain.

6.5.2. The Service shall not be liable for:

  • User errors in entering payment or wallet details;
  • blockchain network delays;
  • bank blocking of transactions;
  • actions of third parties.

7. Fees


7.1. The exchange rate displayed in the Request includes the Service fee, unless otherwise explicitly stated on the website.


7.2. The Service reserves the right to unilaterally change the amount of the fee without prior notice to the User. The current fee amount is displayed in the Service interface at the time the Request is created.


7.3. The User shall independently pay all fees charged by banks, blockchain networks, payment systems, and other third parties related to the transfer of funds and/or crypto-assets.


7.4. The Service and the Company shall not be liable for changes in third-party fees or for any reduction in the final amount resulting from the deduction of such fees.


7.5. In the event of a refund, any Service fees charged, network fees, and actual expenses incurred by the Company are non-refundable.

8. Risks


8.1. The User acknowledges that they are aware of the specific characteristics of crypto-asset transactions and accepts all risks associated with their use.


8.2. Such risks include, but are not limited to:

  • high volatility in the value of crypto-assets;
  • risk of partial or total loss of funds due to market fluctuations;
  • irreversibility of blockchain transactions;
  • technical failures of blockchain networks, payment systems, and banks;
  • restrictions or blocking of transactions by banks and other financial institutions;
  • User errors in providing payment or wallet details;
  • changes in legislation or regulatory requirements;
  • actions of third parties, including fraudulent activities.


8.3. The Service and the Company do not provide investment advice and do not guarantee the preservation or increase in the value of crypto-assets.


8.4. The User independently decides to carry out transactions and bears full responsibility for their consequences.

9. Refunds


9.1. Refunds are possible exclusively prior to the actual execution of the Request by the Company.


9.2. A Request is deemed executed upon the sending of crypto-assets to the User, or the initiation of a transfer of funds to the User’s payment details.


9.3. After execution of the Request, a refund is not possible.


9.4. Where a refund is permitted under this Agreement, it shall be made after deduction of:

  • the Service fee;
  • network fees (blockchain fees);
  • banking and payment system fees;
  • other actual expenses incurred by the Company.


9.5. The Service and the Company reserve the right to refuse a refund in the event that signs of a violation of this Agreement, AML/KYC requirements, or the legislation of the Republic of Armenia are identified.


9.6. Refund matters related to amounts received below the minimum established threshold shall be governed by Clause 6.3.3 of this Agreement.

10. AML and Right of Refusal


10.1. The Company is obligated to comply with the legislation of the Republic of Armenia on combating money laundering, financing of terrorism, tax offenses, corruption, and bribery.


10.2. The Company conducts User identification and verification (KYC), as well as transaction monitoring to detect suspicious activity in accordance with internal procedures and the legislation of the Republic of Armenia.


10.3. The User confirms that all funds used for transactions through the Service have been obtained legally and are not related to any unlawful activity.


10.4. The Company has the right to suspend transaction execution, refuse service, freeze funds, or terminate this Agreement unilaterally in the event of:

  • detection of suspicious transactions;
  • violations of AML/KYC requirements;
  • provision of inaccurate information or documents;
  • indications of the User’s involvement in illegal activity.


10.5. All detailed AML/KYC rules and procedures are governed by a separate document titled “AML/KYC Policy,” approved by the Company and available on the Service’s website, which the User undertakes to review prior to carrying out transactions.


10.6. The Company reserves the right to notify competent state authorities in cases provided for by law.

11. Liability


11.1. The Company shall not be liable for indirect damages, lost profits, loss of income, damage to business reputation, or any other indirect losses incurred by the User.


11.2. The Company shall not be liable for actions of third parties, including banks, payment systems, and blockchain networks, as well as for delays or errors caused by the User’s actions.


11.3. The Company’s liability for any claim by the User shall be limited to the amount of the specific transaction or the amount of the Company’s fee for that transaction, whichever is greater.


11.4. The User uses the Service at their own risk. The Company provides no guarantees regarding the preservation or profitability of crypto-assets or fiat funds.

12. Personal Data


12.1. The processing of the User’s personal data is carried out by the Company in accordance with the Privacy Policy.


12.2. Registration on the Service and submission of an exchange request constitute the User’s consent to the processing of their personal data by the Company for the purposes of fulfilling this Agreement and complying with the requirements of the legislation of the Republic of Armenia.

13. Applicable Law


13.1. This Agreement shall be governed by the laws of the Republic of Armenia.


13.2. All disputes arising out of or in connection with this Agreement shall be subject to consideration by the courts of the Republic of Armenia in accordance with applicable law.

14. Amendments


14.1. The Company reserves the right to unilaterally amend the terms of this Agreement.


14.2. Amendments shall enter into force from the moment the updated version of the Agreement is published on the official website of the Service (www.cryptoinvest.am).


14.3. Continued use of the Service by the User after publication of the updated version of the Agreement shall constitute acceptance of the amendments.